Transreport is expanding a smartphone app in Passenger Assistance to help provide accessibility beyond Britain’s railways to commercial aviation. The Passenger Assistance app is available on both Apple App Store and Google Play, so both Apple and Android smartphones can download the app to improve the passenger experience.
How does Passenger Assistance work?
Passenger Assistance, once downloaded to your smartphone or accessed from an internet browser, allows a person to book transport and then inform the transportation provider – whether that be a railway or airline – about the accessibility needs of the passenger. The accessibility requests could be boarding early, accommodating a service animal, having a wheelchair lift at the aircraft or helping with a mobility device. One can watch an explainer on YouTube below:
The app makes communication between the disability community and transportation providers much more straightforward. This way, there are no uncomfortable conversations along one’s journey, no matter their accessibility needs.
Transreport’s founder Jay Shen
Jay Shen founded Transreport because, as he shared with TechRound’s Dana Leigh on June 8, 2022;
Shen explained that Passenger Access started because of a conversation between him and a train rider with disabilities. The app was user-tested and took four years to develop, but now, according to a May 2023 Transreport statement, the app is used by over 200,000 passengers with over 100,000 bookings processed monthly.
