One of the leading carriers in the country Air India has launched the latest digital customer support application on its website. The firm has introduced a new column under the contact support section to improve the flyer’s experience and provide better service to them.
With the help of a new customer support portal, customers can take personalized information, request services, and raise grievances, seamlessly. Also, they can even share feedback if they find any kind of inconvenience during boarding the plane or departing from it.
The steps have been taken under Air India’s five-year transformation programme, Vihaan.AI, under which it aims to provide seamless, convenient, and best-in-class service delivery to its customers.